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Terms & Conditions

By visiting, viewing or ordering from our website you agree to acknowledge and be bound by the Terms and Conditions outlined in this agreement.
This Agreement outlines the trading Terms and Conditions bound to all Cykel Products Australia Pty Ltd transactions incorporating but not limited to online, fax, phone and email ordering. Furthermore, this agreement outlines specific terms of use applicable to all aspects of our website.
The words we, us, our, Cykel Products Australia Pty Ltd mean Cykel Products Australia Pty Ltd of 30 Corporate Boulevard, Bayswater 3153, Victoria, Australia. The words “you” and “your” refer to registered users, customers, resellers, associates, suppliers or general public visitors to our Web Site.
We may amend this Agreement at any time in our discretion by posting the amended terms on our Site. Any amendments to this document will be posted in the online News facility and welcome page. Except as stated below, all amended terms shall automatically be effective immediately after they are posted in the online News facility. This Agreement may not be otherwise amended except through a written request from you (signed) and agreed by us (signed).

All trading Terms and Conditions are outlined in the following sections:

  1. Governing law
  2. Intended use
  3. Disclaimer and limitation of liability
  4. Methods of ordering
  5. Pricing
  6. Availability of products
  7. Order process
  8. Methods of payment
  9. Delivery
  10. Returns
  1. Governing Law
    1. The Terms and Conditions of this agreement are governed by the applicable statutory rules and regulations enforced by the Federal Government of Australia and the applicable State Government of the user purchasing the goods.
  2. Intended Use
    1. All material including but not limited to text, images, multimedia, advertisements and downloadable content is published by us and made available to worldwide audiences. If you access this website outside of Australia, you do so at your our risk and you must comply with the rules and regulations enforced by your respective jurisdiction.
    2. You agree differing terms and conditions exist between local (Australian) and international customers.
    3. The general public of all ages may view all publicly available material and only copy it for personal use. You may only use material for commercial purposes when you have prior written consent from Cykel Products Australia Pty Ltd.
    4. Registered users may be but not limited to general public, employees or representatives of companies, associations, governments or any other corporate entity.
  3. Disclaimer and Limitation of Liability
    1. All material on our website is provided to you "as is" and "as available". We do not warrant or guarantee the accuracy, adequacy or completeness of this material, and expressly disclaim liability for mistakes, misleading or absent information.
    2. To the maximum extent permissible by law and unless otherwise specified, we do not warrant, guarantee or make any representations and warranties of any kind, whether express, implied or statutory.
    3. Whilst we promise to actively combat malicious activities, we do not warrant, guarantee or make any representations our website will be safe from such behaviour including but not limited to viruses, hackers or denial of service attacks. Furthermore, we do not warrant, guarantee or make any representations that our website will be fully accessible at all times and disclaim any loss or damages as a result of it being unavailable.
    4. To the maximum extent permitted by law, we disclaim liability for any damages, including, without limitation, direct or indirect, special, incidental, compensatory, exemplary or consequential damages, losses or expenses, including without limitation lost or misdirected orders, lost profits, lost registrations, lost goodwill, or lost or stolen programs or other data, however caused and under any theory of liability arising out of or in connection with (1) use of this site, or the inability to use this site by any party; or (2) any failure or performance, error, omission, interruption, defect, delay in operation or transmission; or (3) line or system failure or the introduction of a computer virus, or other technical sabotage, even if we or our employees or representatives are advised of the possibility or likelihood of such damages, losses or expenses.
  4. Methods of Ordering
    1. Internet
      Ordering over the Internet enables customers to access real time pricing and information of our entire product range, it also allows you to view order history, create regularly ordered product templates and many other features to save time and effort.
      1. All online orders are treated as an express intention to purchase the nominated goods (Purchase Order) for the agreed online prices.
      2. You accept that other than Freight on Board (FOB) all other freight charges will not be included with your online purchase order. See Terms and Conditions of Delivery below.
      3. We reserve the right to alter the agreed price if an incorrect price was caused by a software fault, error or malicious attack.
    2. By Phone / Fax
      Our sales team are ready to take orders and enquiries from:
      Monday to Friday 8.30am-5.30pm (AEDT)
      Telephone: 03 9729 4888
      Fax: 03 9729 4322
      Pick up is available upon request from our warehouse:
      30 Corporate Boulevard, Bayswater 3153, Victoria
      Postal Address: As above
    3. By Email
      Our sales team are ready to take orders and enquiries from:
      Monday to Friday 8.30am-5.30pm (AEDT)
      Email: sales@cykel.com.au

    All fax, phone or email orders are treated as an express intention to purchase the nominated goods.

  5. Pricing
    1. Unless otherwise specified, all prices on our website are quoted in Australian Dollars (AUD).
    2. Listed wholesale prices are displayed excluding GST, recommended retail prices are displayed including GST.
    3. All prices are subject to changes without prior notice.
  6. Availability of Products
    1. Cykel Products will always try and have all products listed on our website available in sufficient quantities to meet customer demand.
    2. We do note however, we may encounter small delays in supply from time to time. In addition, heavy demand, end of line products or other factors beyond the control of Cykel Products may render the products temporarily or permanently unavailable.
    3. In such circumstances you will be advised of the delay, the length of the delay and given product alternatives.
  7. Order Process
    1. In most cases, your order will be processed and dispatched within 72 hours unless otherwise advised. During periods of major motorcycling events, and public holidays please expect a longer dispatch time.
    2. Please email us on sales@cykel.com.au if you have not received your order within 7 working days of placing your order or if you have any concerns at all.
  8. Methods of Payment

    For ordering online we accept the following methods of payment:

    1. Cykel account
    2. Eftpos, Debit, VISA or Master Card at the time of dispatch
    3. Direct deposit into our bank account

    A payment is considered complete when the funds have been cleared.

  9. Delivery
    1. Cykel Products Australia Pty Ltd only ships orders domestically within Victoria and South Australia.
    2. Cykel Products Australia Pty Ltd have a number of options for same day and overnight delivery. For all orders please request preferred carrier.
    3. An itemised Tax Invoice containing a description of goods purchased accompanies all orders.
  10. Error and Returns
    1. (Your fault) Items that have been ordered in error by the Customer or item(s) that are not suitable can be returned for a credit within 14 days of the date of purchase (at our discretion) provided the following conditions are satisfied;
      1. The item is unopened and in a condition suitable for re-sale,
      2. The item is not a special buy in product for the customer,
    2. The Customer shall be responsible for sending/returning goods to Cykel Products Australia Pty Ltd or a Cykel sales representative. Once received and provided the above conditions have been satisfied, our Returns Department will issue a credit or refund.
    3. (Our fault) Faulty or incorrectly supplied items that have been incorrectly supplied by Cykel Products Australia will be collected at no charge. All incorrectly supplied items will be replaced by Cykel Products Australia upon receipt of goods within 24 hours for metro areas and 72 hours for regional areas. Where goods are not available for 24 hour replacement, an expected delivery date will be provided, or substitute line or credit/refund offered. Any items that are found to have been short supplied will be sent next business day.
    4. Incorrect price on invoice. Any and all pricing queries will be investigated immediately by us upon notification. If a discrepancy is found it shall be remedied within 5 working days. In this instance, the original invoice will be credited and a new, correct invoice issued. Payment shall be made on the new invoice and the original invoice discarded.

Contact Us
Please feel free to contact us if you require further information or a clarification of any statements above.
© Copyright 2018 Cykel Products Australia Pty Ltd

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